Privacy policy

Last updated: 21 Oct 2025

Royal (“we”, “our”, “us”) respects your privacy. This policy explains what personal data we collect, how we use it, who we share it with, and the choices you have.

1) Who we are

Royal-EG Store (royal-eg.store) operates in Egypt.
Contact: support@royal-eg.store | +20 12 26899905

2) What we collect

We collect information when you browse, create an account, place an order, or contact us.

  • Identity & contact: name, email, phone, delivery address.

  • Order details: products, sizes/colors, order notes, invoice info.

  • Payment info: card/wallet details are processed by our payment provider(s); we only receive confirmation (no full card numbers).

  • Account data: username, password (hashed), preferences, wishlists.

  • Support messages: content of messages and attachments you send us.

  • Usage & device data: pages viewed, time on site, IP address, device/browser, referral source, approximate location.

  • Marketing preferences: your opt-in/opt-out choices.

3) How we use your data

We use your data to:

  • Fulfill orders: process payment, ship, and provide order updates.

  • Customer support: answer questions, handle returns/exchanges/refunds.

  • Improve our store: analytics, troubleshooting, testing new features.

  • Personalize & market: show relevant products/ads and send offers (only if you’ve opted in where required; you can opt out anytime).

  • Security & fraud prevention: detect, prevent, and respond to misuse.

  • Legal reasons: tax, accounting, and compliance obligations.

4) Legal bases

Where required by law, we rely on one or more of the following: contract (to fulfill your order), legitimate interests (to run and protect our business), consent (for certain marketing or cookies), and legal obligation (records, tax).

5) Sharing your data

We share only what’s necessary with trusted partners who help us run our store, all under confidentiality and data-protection commitments:

  • Platform & hosting: Shopify (storefront, checkout, hosting).

  • Payments: third-party processors (e.g., card networks, wallets).

  • Delivery: couriers and logistics partners to deliver your order.

  • Analytics & advertising: tools that measure site use and (if enabled) help us show relevant ads (e.g., Google Analytics/Ads, Meta Pixel, TikTok).

  • Fraud & security: verification and anti-abuse services.

  • Professional services: accountants, auditors, legal advisors.
    We do not sell your personal data.

6) Cookies & similar technologies

We use cookies, pixels, and local storage to remember your preferences, keep you signed in, analyze traffic, and (if enabled) personalize ads.

  • You can manage cookies in your browser settings and through in-page cookie banners where available.

  • Blocking some cookies may impact site features (e.g., checkout, saved cart).

7) Marketing choices

  • Email/SMS: Click “unsubscribe” in messages or contact us to opt out.

  • Ads: You can adjust ad preferences in your social accounts and device settings, and limit tracking via your browser or OS.

8) Data retention

We keep personal data only as long as needed for the purposes above:

  • Orders & invoices: typically retained for at least 5 years (or as required by applicable law).

  • Support records: typically 2 years after resolution.

  • Marketing data: until you opt out or after a period of inactivity.
    When no longer needed, data is deleted or anonymized.

9) Security

We use administrative, technical, and physical safeguards to protect your data (encryption in transit, access controls, and regular monitoring). No method is 100% secure; we work to continually improve our protections.

10) International transfers

Our providers may process your data outside your country. Where required, we take steps to ensure appropriate protections for these transfers.

11) Your rights

Subject to local law, you may have the right to:

  • Access the data we hold about you.

  • Correct inaccurate or incomplete data.

  • Delete your data (subject to legal/contractual limits).

  • Object to or restrict certain processing (e.g., direct marketing).

  • Withdraw consent where processing is based on consent.

  • Portability: receive certain data in a usable format.

To exercise any rights, email support@royal-eg.store with the subject “Privacy Request”. We may need to verify your identity.

12) Children

Our store is not directed to children. We do not knowingly collect personal data from anyone under the age of 13 (or the relevant age of consent in your country). If you believe a child provided data, contact us to delete it.

13) Third-party links

Our site may link to third-party websites. Their privacy practices are their own; please review their policies.

14) Changes to this policy

We may update this policy from time to time. We’ll post the new date at the top and, where appropriate, notify you by email or on-site notice.

15) How to contact us

Questions or requests about privacy?
Email: support@royal-eg.store
Phone/WhatsApp: +20 1112426100